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System Support Specialist #2454
Austin, Texas · Information TechnologySystem Support Specialist
Contract Length: 12-18 months
Location: Austin, TX (Hybrid – 2 days/week onsite)
Our client is looking for a dynamic, energetic System Support Specialist who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with minimal supervision and have the ability to successfully use initiative and independent judgment in a face-paced environment.
Required Experience:
Duties and Responsibilities:
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Contract Length: 12-18 months
Location: Austin, TX (Hybrid – 2 days/week onsite)
Our client is looking for a dynamic, energetic System Support Specialist who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with minimal supervision and have the ability to successfully use initiative and independent judgment in a face-paced environment.
Required Experience:
- 4+ years of experience performing complicated tasks in a Help Desk/Service Desk support environment
- Strong experience working with Help Desk software (e.g. ticketing systems, knowledge bases)
- Strong knowledge of desktop hardware and a variety of software systems
- Basic understanding of SQL to help analyze data, identify trends affecting certain systems
- Ability to build rapport and elicit problem details from customers
- Must demonstrate initiative and professionalism
- Ability to quickly identify and learn appropriate software and hardware
- Ability to triage, engage others, and escalate appropriately
- Ability to write accurate reports, review data, and system documentation
- Strong problem solving skills with the ability to adjust to frequently to changing priorities
- Excellent verbal communication skills
Duties and Responsibilities:
- Triage service desk tickets using ServiceNow
- Respond to requests or escalate as appropriate
- Install, maintain, and provide technical support for users
- Perform hardware, software, and applications support and preventative maintenance
- Handle department software installs, such as Timetrade, Grammarly, etc.
- Ensure accurate reporting of incidents or events along with documented procedures
- Manage IT inventory (hardware and some software licenses)
- Manage mobile devices (primarily department-issued cell phones or laptops with O365)
- Manage hardware device upgrades (cell phone upgrades, periodic laptop refreshes, Xerox printers etc.)
- Work with customers and purchasing to identify solutions and obtain quotes for new solutions
- Procure IT hardware and software
- Responsible for inventory management and record keeping
- Create knowledge base articles and documentation of internal processes
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.