We are currently recruiting for a CRM Data & Integration Manager for our client in the Washington, DC metro area. This is a high profile technology services provider and the ideal candidate will have extensive experience in consulting on the development, integration and maintenance of the internal Microsoft Dynamics 365 CRM platform. Must be extremely knowledgeable on workflows, configurations, customization development and plugins. The candidate must be detail-oriented and have the ability to manage and prioritize tasks based on changing business priorities. The ideal candidate will partner with the organization’s IT team and functional groups across all LOB’s to deliver technology solutions that track business metrics, generate insight, and drive accountability.

This position is a full-time permanent role with a solid compensation and benefits package and great opportunity for advancement with a reputable organization.

**Must be US Citizen for this role due to government contracts and security requirements
**Relocation Assistance available for non-local candidates

Duties & Responsibilities:

Define project scope, goals, and deliverables to support business objectives
Manage multiple project initiatives simultaneously, from inception to end
Maintain relationships with both the functional leads across all LOBs and Corporate IT application leads
Work closely with leadership, Corporate Finance and Corporate IT to define requirements and develop integration with Finance enterprise systems such as Hyperion and SAP
Ensure a harmonious integration of processes and tools for the organization
Collaborate with internal clients and external third parties to assess current systems and determine business needs and design functional requirements for a new MS Dynamics cloud-based CRM
Manage external third-party vendors and sub-contractors, including establishing/maintaining relationships, requesting/evaluating quotes, reviewing/negotiating contracts, and tracking/reporting performance
Ensure billing and invoicing accuracy, and document and follow-up on disputes as needed
Design and monitor dashboards and processes to continuously monitor CRM data quality, reliability and integrity
Plan, track, and delegate responsibilities and allocate resources for projects to ensure timely and on-budget execution
Perform and document custom solution design, testing, installation, implementation, configuration, and end-user training
Develop and manage a team of CRM Specialists
Manage user onboarding, training, assimilation and system adoption by identifying training needs, usage concerns, and working groups to share tips and techniques
Create and maintain documentation on processes, policies, configurations and controls as the platform evolves
Identify and recommend cost-saving technologies and processes to support and optimize current and future operations

Education and/or Experience:

Bachelor’s degree in Computer Science, Business or related field
Active Project Management Professional (PMP) and/or Microsoft certifications desired
8+ years of business analysis and project management experience
4+ years of experience managing and supporting full life-cycle Microsoft Dynamics CRM design, implementations, and configurations
Experience with data migrations into Dynamics CRM or other business applications
Proficient with Microsoft Office suite, particularly Word, Excel, and PowerPoint
Strong analytical and troubleshooting skills driven by a logical, methodical approach
Excellent interpersonal, communication, and leadership skills
Understanding of Hyperion Financials reporting tools and SAP system

Additional Requirements:

U.S. Citizenship
Must be open to regional travel as required
Ability to obtain and maintain any additional government clearances as required for a variety of projects

Genius Road, LLC is proud to be an Equal Opportunity Employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.

Submit your resume to Genius Road, LLC !