We are seeking a detail-oriented and analytical Technology Operations Analyst to support client’s infrastructure and program delivery teams. This individual will play a key role in coordinating technology-related tasks, maintaining project financial data, and supporting collaboration across multiple technical and business teams. The right candidate will possess strong documentation and communication skills, with a proactive and organized work style.
Come join a team that is fast-paced, results-oriented, and collaborative. With a keen focus on delivering high-impact outcomes, operating with urgency and accountability, you’ll be part of a group that values initiative, communication, and continuous improvement in a dynamic work environment!
Qualifications:
Bachelor’s degree in Business, IT, or a related field
4 years of previous experience in infrastructure or technology services
1 year experience with Planview or other portfolio/project management tools
Strong experience using Excel, MS Visio, and MS Projec
Experience with project or operational support in a technical environment
Familiarity with technologies including JIRA, VMware, Windows, Linux, Oracle, and SQL
Strong analytical and problem-solving abilities
Proficiency in documentation and report generation using Microsoft Office Suite
Experience supporting budgeting or financial tracking efforts
Key Responsibilities:
Coordinate service request processes and infrastructure task tracking
Collaborate with technology teams to identify needs and support solution implementation
Input and manage financial data related to project activities under PM supervision
Support the creation of technical documentation for architecture, engineering, and infrastructure efforts
Develop monthly financial reports and assist with budget variance analysis
Contribute to capital project planning and budget development
Maintain structured project documentation in tools like Confluence
Track and organize hardware/software serial numbers and related inventories
Validate data accuracy across systems and troubleshoot inconsistencies
Communicate effectively across internal departments and with external vendors
Assist in task and resource tracking using tools like JIRA and MS Project
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.