Scheduled hours for this position are Monday through Friday, 8:00 AM to 4:00 PM. Please note: This role may also require participation in an on-call rotation or shift work to support 24/7 operational coverage.
We’re seeking an experienced Network Operations Center Technician to support one of our key clients in maintaining the performance, reliability, and security of their critical telecommunications infrastructure. This role includes supporting major systems such as microwave, two-way radio, wireless LAN, and more. The ideal candidate is highly self-motivated, technically skilled, and comfortable working independently with minimal supervision in a client-facing environment.
Required Qualifications:
High School Diploma required; Advanced degree preferred
5+ years in a NOC environment or equivalent technical support role
Strong understanding of telecommunications network design and architecture
Familiarity with VMS, access control systems, FAA tower lighting requirements
Experience troubleshooting SCADA and AMS systems
Excellent verbal and written communication skills
Ability to multitask in a fast-paced, high-reliability environment
Technical certifications preferred
Key Responsibilities:
Operate, monitor, and maintain digital and analog telecommunications networks
Provide primary support for major network systems and secondary support for smaller systems
Diagnose, resolve, and document network issues; escalate as needed
Conduct trend and capacity analysis to anticipate needs
Support video monitoring and access control systems
Monitor NERC/CIP critical sites and notify personnel of potential issues
Ensure compliance with all Change Management procedures
Coordinate planned outages and restoration activities
Assist in training new team members and serve as a mentor
Stay up to date on telecom regulations, protocols, and best practices
Be available for on-call and shift work as part of a 24x7 operation
What Success Looks Like:
Timely response to CIP-related alarms
Accurate and efficient escalation and coordination with field teams
Proactive system monitoring and issue resolution
Consistent documentation and adherence to standards
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.