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Applications Support Analyst
Location: Plano, Texas (Onsite 5 days per week)
Contract Position: 6 month contract-to-hire*
* To be considered for this role, you must be legally authorized to work in the U.S. without the need for visa sponsorship now or in the future.
We are looking for and experienced Applications Support Analyst to partner with business stakeholders to align technology solutions with organizational strategies. This role supports multiple moderate-to-complex business processes and may serve as a technical lead. This role is responsible for analyzing requirements, supporting enterprise applications (both SaaS/cloud-based and on-premise), troubleshooting issues, and ensuring effective technology integration across departments.
This role is a great opportunity to be part of a team that values creativity, problem-solving, and the power of collaboration. You’ll find a fun and supportive environment, remodeled workspaces, and a culture that encourages fresh ideas, continuous learning, and meaningful contributions.
Qualifications:
Key Responsibilities:
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Applications Support Analyst #2920
Plano, Texas · Information TechnologyApplications Support Analyst
Location: Plano, Texas (Onsite 5 days per week)
Contract Position: 6 month contract-to-hire*
* To be considered for this role, you must be legally authorized to work in the U.S. without the need for visa sponsorship now or in the future.
We are looking for and experienced Applications Support Analyst to partner with business stakeholders to align technology solutions with organizational strategies. This role supports multiple moderate-to-complex business processes and may serve as a technical lead. This role is responsible for analyzing requirements, supporting enterprise applications (both SaaS/cloud-based and on-premise), troubleshooting issues, and ensuring effective technology integration across departments.
This role is a great opportunity to be part of a team that values creativity, problem-solving, and the power of collaboration. You’ll find a fun and supportive environment, remodeled workspaces, and a culture that encourages fresh ideas, continuous learning, and meaningful contributions.
Qualifications:
- Bachelor’s Degree in Computer Science or related field (experience may substitute for up to four years)
- Eight years of experience as an Application Support Analyst or similar role
- Experience with enterprise SaaS and cloud-based applications
- Experience supporting enterprise applications that run on-premise and collaborating with server operations teams to solve problems
- Strong SQL and SQL reporting skills
- Familiarity with ITIL best practices for service delivery and incident management
- Knowledge of system analysis, application design, Windows OS, network communications, troubleshooting, and IT security standards
- Experience with client-server or enterprise-class applications preferred
- Strong verbal and written communication skills
- Valid Class C Driver’s License (Texas license required within 30 days of hire)
- Ability to pass drug screen, background check, and CJIS clearance (if supporting public safety)
- Preferred certifications: CompTIA Security+, MTA Security, MTA Database Fundamentals
Key Responsibilities:
- Partner with business units and IT to deliver effective enterprise solutions across SaaS, cloud-based, and on-premise applications
- Support business process redesign, documentation, and technology enhancements
- Develop and review test cases, execute SIT/UAT, and validate results with SQL queries and reporting
- Investigate, resolve, and escalate issues; ensure solutions align with client needs and ITIL best practices
- Perform change management activities, including evaluating and implementing requests
- Collaborate with server operations teams to troubleshoot and resolve issues in enterprise applications
- Provide guidance and knowledge transfer to less experienced team members
- Research hardware/software products and recommend technology improvements
- Support application implementations, upgrades, and ongoing maintenance including patches, fixes, and preventive updates
- Document resolutions, maintain knowledge bases, and post technical resources for users
- Collaborate with the Project Management Office on assigned technology projects
- Ensure compliance with IT security, emergency procedures, and applicable standards
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.