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Technical Support Specialist #2963
Austin, Texas · Information TechnologyTechnical Support Specialist
Location: Austin, Texas (Onsite 5 days per week)
Contract Position: 12 months
We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable, well-managed desktop environment. This position provides hands-on support for hardware, software, and applications while helping implement and maintain a consistent, secure technology experience across the organization. This role is ideal for a hands-on technician who thrives in a fast-moving environment, values precision and customer service, and enjoys keeping technology running seamlessly for a diverse user base.
Qualifications:
Key Responsibilities:
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Location: Austin, Texas (Onsite 5 days per week)
Contract Position: 12 months
We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable, well-managed desktop environment. This position provides hands-on support for hardware, software, and applications while helping implement and maintain a consistent, secure technology experience across the organization. This role is ideal for a hands-on technician who thrives in a fast-moving environment, values precision and customer service, and enjoys keeping technology running seamlessly for a diverse user base.
Qualifications:
- At least 4 years of professional IT support experience, including desktop setup and maintenance
- Strong troubleshooting skills across hardware, software, and peripherals
- Experience using IT service management tools to log and track work
- 2years supporting A/V systems and conference technology
- Experience administering Apple/Mac and Windows devices in enterprise environments
- Familiarity with Azure, Active Directory, and Office 365 management
- Relevant IT certifications (A+, Network+, MCSA, etc.) are a plus
- Availability for on-call coverage (one week per quarter)
Key Responsibilities:
- Handle escalated support requests and resolve complex technical issues
- Perform installations, upgrades, and maintenance for desktop systems and related applications
- Manage service tickets from start to finish with clear communication and accurate documentation
- Administer user accounts, access controls, and group policies through Microsoft Active Directory and Office 365
- Support audiovisual equipment and ensure smooth technology setup for meetings
- Create and update documentation, procedures, and knowledgebase content
- Stay current with new tools and technologies through training and certifications
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.