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ITSM Process Improvement Manager #3091
Austin, Texas · Information TechnologyITSM Process Improvement Manager
Location: Austin, TX (Hybrid)
Contract: 12 Months (with potential extension)
*extensive background check required*
We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.
Required Qualifications
Key Responsibilities
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Location: Austin, TX (Hybrid)
Contract: 12 Months (with potential extension)
*extensive background check required*
We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.
Required Qualifications
- 8+ years in process engineering or business process improvement
- 5+ years evaluating and optimizing workflows
- Six Sigma Black Belt certification
- Experience leading large-scale process transformation initiatives
- Proficiency in process modeling tools (e.g., Visio)
- Strong stakeholder engagement and facilitation skills
- Some experience in regulated environments, Lean certification, familiarity with automation/low-code tools is highly desirable
Key Responsibilities
- Conduct end-to-end process reviews across functional areas
- Document “As-Is” and design optimized “To-Be” workflows
- Perform gap and root cause analysis (Lean/Six Sigma methodologies)
- Develop KPIs and performance metrics to measure impact and ROI
- Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
- Facilitate stakeholder workshops and collaborate with IT and operations teams
- Deliver executive reports, improvement roadmaps, and final recommendations
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.