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Desktop Support Engineer #3252
San Antonio, Texas · Information TechnologyDesktop Support Engineer
Contract Length: 12 months + potential extension
Location: San Antonio, Texas or Austin, Texas (Onsite)
Summary
This is not a sit-at-a-desk-and-wait-for-tickets role. You will be the go-to technology resource for a dynamic San Antonio office, supporting everyone from day-to-day staff to senior executives who need things to work the first time, every time. You bring calm to chaos, you anticipate needs before they become problems, and you genuinely enjoy helping people. If you take pride in being the person everyone trusts to get it done, we want to talk to you.
Qualifications/Requirements:
Duties/Responsibilities:
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Contract Length: 12 months + potential extension
Location: San Antonio, Texas or Austin, Texas (Onsite)
Summary
This is not a sit-at-a-desk-and-wait-for-tickets role. You will be the go-to technology resource for a dynamic San Antonio office, supporting everyone from day-to-day staff to senior executives who need things to work the first time, every time. You bring calm to chaos, you anticipate needs before they become problems, and you genuinely enjoy helping people. If you take pride in being the person everyone trusts to get it done, we want to talk to you.
Qualifications/Requirements:
- You have been around the block in enterprise or government IT support, and you know how to handle whatever walks through the door
- Troubleshooting is second nature, whether it is a laptop that will not connect, a printer on the fritz, a Teams Room that is not cooperating, or a user locked out five minutes before a meeting
- You are fluent in Microsoft 365 and the full collaboration stack including Teams, Outlook, SharePoint, and OneDrive
- You document your work thoroughly, communicate clearly, and never leave a ticket hanging without an update
- Supporting executives comes naturally to you. You understand the stakes, you stay composed under pressure, and you deliver
- You follow security protocols without being reminded because you understand why they matter
- Experience with Windows, Apple and iOS, Intune, Dell hardware, or Teams Rooms is a definite plus
- Prior exposure to public sector, cyber, law enforcement, or regulated environments will serve you well
- Any relevant certification such as CompTIA A+, Network+, Security+, or ITIL is a bonus, but what you can do matters more than what is on your wall
Duties/Responsibilities:
- Be the face of IT for everyone who walks through the door, staff, executives, contractors, and visitors
- Keep laptops, mobile devices, printers, peripherals, and collaboration tools running at peak performance
- Make sure every conference room and meeting space is dialed in and ready before anyone has to ask
- Manage the full lifecycle of user onboarding and offboarding so that every first day is smooth and every last day is secure
- Own your tickets from open to close with clear documentation and no loose ends
- Partner with network, security, and systems teams when issues need more firepower than a single technician
- Keep asset inventory accurate, equipment moves organized, and loaner pools stocked and ready
- Build and maintain knowledge articles that empower users to help themselves
- Show up when it matters, including after-hours maintenance windows and time-sensitive incident support
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.