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Technical Writer #624

REMOTE in Texas, USA · Information Technology
Our client, is seeking a Sr. Technical Writer for a 9-12month REMOTE project with a possibility to extend. This is an excellent and stable organization that offers potential for advancement.  The Sr. Technical Writer will be responsible for maintaining end user technical documentation as well as developing appropriate content for Knowledge Base Articles within a service catalog while ensuring best practices with Knowledge Article Authoring guidelines. 
 
***The Contractor will be working REMOTELY for this role although client headquarters are based in Austin, TX***
 
 
Daily Duties:
  • Lead the development of content within the business service catalog
  • Collaborate with various service owners to create customer-friendly content, and manage the drafting, review, and publication of the content in the catalog application, BMC Helix (Remedy OnDemand) Digital Workplace
  • Write a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses
  • Solicit feedback from several areas to ensure clarity, completeness, technical accuracy, and quality of the documentation produced
  • Assist with the display of graphics and the production of the final documents 
 
Qualifications/Requirements:
  • BS/BA in Communications or a related field
  • 4 or more years of experience in the technical writing field
  • 3 years of experience in writing complex documentation for B2B software
  • Excellent working knowledge of English grammar and the written language
  • Ability to translate technical information into plain language for audiences of all backgrounds
  • Past experience with owning end-to-end product documentation creation and ongoing management of that content
  • Some familiarity with standard concepts within BMC Product Suite is preferred
  • Must have some former exposure to project management initiatives with the ability to perform duties independently
 
Genius Road, LLC is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
 

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