Jr. Network Support Analyst Full Time Opportunity Location: New York, NY – Remote/Hybrid
Come be part of this growing and progressive team!! Our client is adding a Jr. Network Support Analyst to assist their clientele with a variety of systems and applications.
This position will be remote, with occasional travel to client sites throughout NYC. Periodic work will also be done at client offices in other states and overnight travel as required.
This is an incredible opportunity to join an innovative organization that continues to invest in their employees, their services and their infrastructure. The client’s headquarters are located in NY and they have team members and customers across the US.
Plan, manage, implement and install, upgrades, or new deployment projects
Troubleshoot and resolve client network/system issues
Administration of the O365 platform
Implementation and support of remote access solutions
Business continuity and disaster recovery solutions
Complete projects within deadlines, using proper solutions, while tracking time and resources in an organized fashion
Communicate project status and completions accurately and timely
Monitor the health of client’s infrastructure and work to resolve emergency alerts
Create and maintain accurate documentation on all infrastructure areas, policies, procedures
Identify client needs and design, propose, and implement solutions
Establish, maintain, and increase client satisfaction through professional, courteous, and caring service
Associate’s degree a related field or equivalent work experience
Industry-relevant certifications are highly preferred
Minimum of 2 years of experience in Network Administration and Engineering
Some experience with MSPs
Expertise in Microsoft Windows Server/Desktop Operating Systems, OS Image Deployments, Group Policy, Exchange/Office 365/Google Apps, Active Directory, DNS, DHCP, SQL Server, Remote Desktop Services, SharePoint, VMWare/Hyper-V Servers and virtualized systems, Azure/AWS/Google cloud services, Enterprise Antivirus/Antispam solutions, backup technologies, redundant systems, disaster recovery implementation/failover experience and network monitoring applications
Strong communication and customer facing skills is a must
Exceptional time and task management skills
Strategic thinking skills with the ability to work with and maintain confidential data
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.