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Customer Success Account Manager #773

Atlanta, Georgia · Telecommunications
Customer Success Account Manager
Full Time Opportunity
Atlanta, GA
Our client, a leader in High-tech and Communications is growing their Atlanta portfolio! With a strong US presence, the company is in constant expansion with some significant mergers and acquisitions and looking to add Customer Success Account Managers to support their winning sales and executive team.  The benefits and compensation package are very rich and probably above industry standard!!  Not to mention a culture of fun and innovation.
The ideal candidate will have an appetite for learning, a strong customer service background and will serve as a liaison with an ability to guide clients through implementations, assist with account renewals, create personalized solutions and continuously identify areas for product and service improvements.
Required Skills:
  • Bachelor’s Degree desired but not necessary
  • 3+ years of related experience
  • A background in telecom, high-tech is highly desirable
  • Hands-on experience with CRM platforms (preferably Salesforce)
  • Good interpersonal skills with the ability to build relationships with clients
  • Strong project management skills with the ability to work in a fast-paced environment
  • Excellent communication and negotiation skills
  • Creativity and innovation skills
  • Must hold a customer-oriented mindset
  • Must be organized with a high attention to details
  • Excellent problem-solving aptitude

Specific Job Duties:
  • Promote strong utilization of the client’s products and services
  • Drive significant growth initiatives
  • Provide project management support for implementations and ensure the on-time delivery of milestones
  • Serve as advisor to assist in building and executing customer-specific success plans
  • Build customer advocacy by maintaining strong relationships with all key stakeholders within the assigned accounts
  • Encourage customer feedback and address any concerns in a timely manner
  • Manage challenging situations that may affect customers
  • Identify customers’ needs for any improvements
  • Assist customers with their purchasing inquiries and decisions
  • Build long-term relationships with key clients
  • Collaborate with internal teams (Business Analysts, Developers and Sales/Marketing)
  • Assist the sales team and use financial software
  • Occasional travel locally and nationally to meet existing clients
  • Stay current with the latest industry trends
  • Negotiate with vendors to get better deals for customers
  • Pass leads to the sales and marketing team
  • Carry out customer satisfaction surveys
  • Write and submit reports to the client account director and senior management
Genius Road, LLC is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

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