The Customer Success Manager (CSM) will be involved in assisting the Sales and Recruiting teams with the primary focus on consultant/employee retention and customer satisfaction. The CSM should possess the uncanny ability to successfully manage multiple priorities in a high-paced and fast-changing work environment. The role requires positive partnering with Recruiters and Account Director through in-house and on-site contact to help clients meet their short and long-term business objectives, while meeting Genius Road’s strategic business goals. The CSM will also be responsible for networking online and offline with potential clients and candidates to promote our brand, reduce our time-to-hire and ensure we attract and retain the best professionals.
The ideal candidate will have an appetite for learning, a strong customer service background and will serve as a liaison with an ability to guide clients through implementations, candidate onboarding, general account reviews, create ongoing personalized solutions and continuously identify areas for service improvements.
Bachelor’s degree preferred
2+ years account management/sales support/marketing
Proven work experience in customer success, marketing, account management or a similar role
Experience using social media platforms, including LinkedIn, Twitter, Facebook, Instagram, etc.
Some hands-on experience with sourcing techniques (e.g. recruiting on social platforms and crafting Boolean search strings)
Familiarity with HR databases and Customer Relationship Management Systems (CRMs)
Excellent communication, negotiation and interpersonal skills
Strong project management and time-management skills with the ability to work in a fast-paced environment
Must hold a customer-oriented mindset, be extremely organized, responsive and with a high attention to detail
Solid computer skills (MS Office Suite)
Must demonstrate a positive and engaging attitude at all times and a willingness to learn
Specific Job Duties:
Assist Account Director and Delivery Manager with current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention
Foster relationships and uncover additional client needs while also generating referrals/leads to other clients and consultants
Assist with marketing activities which may include social media targeting, warm sales calls, competitive analysis/research, coordination of proposals (RFPs), in-office demonstrations, networking, etc.
Work with Account Director on potential target client list and sales strategies
Collaborate with delivery team to facilitate the placement process, which may include presentation of candidates, interview scheduling/preparation, debriefing, salary negotiation, reference verifications and onboarding activities
Attend college recruiting events, conferences, seminars to help strengthen company brand
Interact with potential candidates on social media and professional networks to develop talent pipelines for future hiring needs
Communicate with past applicants regarding new job opportunities
Maintain accurate sales/recruiting database and record of critical events
Stay abreast of current staffing trends and recommend creative strategies
**In addition to medical, dental, vision we offer: A generous progressive PTO plan based on tenure, paid holidays, Birthday off and flexible work schedule during summer months.
About Genius Road, LLC Genius Road specializes in technical, telecom and executive recruiting. We work with clients to build a road map and help them secure the best talent by taking the time to understand the right fit technically but also matching the right personalities with specific teams and the overall company culture. We provide staff for short-term projects (contracts/SOWs) and permanent solutions. In 2017, Genius Road was awarded a national certification as a Women’s Business Enterprise (WBE). The firm also earned a Women-Owned Small Business (WOSB) certification for government contracting.Genius Road is headquartered in Dallas, Texas, and works with companies nationwide and in Canada with the ability to conduct business in English, Spanish, French and Hindi due to our diverse workforce! For more information, visit www.geniusroad.com
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.