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VMware Horizon VDI Support Engineer #2843
Dallas, Texas · Information TechnologyVMware Horizon VDI Support Engineer
Contract Length: 12-18 months+
Location: Dallas, TX (Hybrid 3 days onsite)
We are looking for a VDI Support Engineer to serve as a key technical resource for supporting and maintaining our client’s VMware Horizon virtual desktop infrastructure. This hands-on role involves providing comprehensive support across all levels (L1–L3), managing desktop pools, maintaining golden images, and working closely with cross-functional teams to ensure the performance, security, and usability of the VDI environment.
This is an exciting opportunity to work in a dynamic enterprise setting, contribute to digital workplace optimization, and grow your expertise in desktop virtualization.
Qualifications:
Daily Responsibilities:
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Contract Length: 12-18 months+
Location: Dallas, TX (Hybrid 3 days onsite)
We are looking for a VDI Support Engineer to serve as a key technical resource for supporting and maintaining our client’s VMware Horizon virtual desktop infrastructure. This hands-on role involves providing comprehensive support across all levels (L1–L3), managing desktop pools, maintaining golden images, and working closely with cross-functional teams to ensure the performance, security, and usability of the VDI environment.
This is an exciting opportunity to work in a dynamic enterprise setting, contribute to digital workplace optimization, and grow your expertise in desktop virtualization.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Preferred: VMware Certified Professional – Desktop and Mobility (VCP-DTM)
- Certifications such as VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable
- 3+ years in IT support roles with at least 2 years supporting VDI enterprise environments
- Experience with VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
- Proficiency with Windows 10/11, Active Directory, and Group Policies
- Hands-on experience with Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
- Experience with golden image creation, application packaging, and Windows patching
- Experience with persistent/non-persistent desktop pools including linked/instant clones
- Familiarity with FSLogix, profile management, user data redirection
- Integration of VDI with MFA, antivirus, and DLP tools
- Experience with monitoring tools (e.g., Horizon Help Desk Tool, vROps, ControlUp)
- Knowledge of Jira, ServiceNow, or other ITSM platforms
- Must have strong analytical, troubleshooting and communication skills
- Strong customer focus with a commitment to delivering exceptional support experiences
- Capable of working both independently and effectively within a team environment
- Flexible and quick to adapt in a fast-changing technical landscape
Daily Responsibilities:
- Provide Level 1–3 support for Horizon VDI issues: session performance, access, printing, and user profiles
- Create, update, and manage golden images, including app packaging, configuration, and patching
- Troubleshoot VDI application functionality in partnership with app owners
- Create and maintain desktop pools (persistent and non-persistent) in Horizon Administrator/Console
- Conduct root cause analysis and implement long-term fixes for recurring issues
- Manage user access and entitlement to VDI resources
- Monitor system health, usage, and capacity, and generate performance reports
- Test and deploy Horizon updates, patches, and version upgrades
- Collaborate with infrastructure teams on network, storage, and host-related issues
- Document standard operating procedures, troubleshooting guides, and FAQs
- Coordinate UAT testing for new images and configurations with stakeholders
- Support onboarding and user training for virtual desktop access
- Participate in change management for VDI-related initiatives
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.